Privacy Policy

Effective Date: January 13, 2026

At SILENTRAINER ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and digital signage software (the "Service").

1. Data Collection

We collect and process data necessary to provide a functional and secure digital signage experience. This includes:

• Account Information: Name, email address, and billing details provided during registration.
• Usage Data & Analytics: Information on how you interact with the software, including feature usage and performance metrics.
• Device Information: Technical data from the devices running our software, such as IP addresses, hardware specifications, and operating system versions, used for screen management and licensing.
• User Content: Graphics, media, and status information uploaded or generated within the software.

2. How We Use Your Data

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and manage your digital signage screens.
• Technical Support: To troubleshoot issues and respond to your inquiries.
• Communication: To send important service updates, security alerts, and administrative messages.
• Improvement: To analyze usage patterns and improve the user interface and functionality of our software.
• Compliance: To verify software licenses and prevent unauthorized use or piracy.

3. Cookies & Tracking Technologies

3.1 Session Cookies: By using the Service, you accept the storage of session cookies on your device. These are essential for maintaining your login state and ensuring a seamless user experience.

3.2 Graphics Status: You acknowledge and agree that information regarding the status of your graphics is stored on a central server. This allows for real-time synchronization across your devices and, where applicable, allows status visibility to authorized users of your license instance.

3.3 Cookie Preferences: You can manage your cookie preferences at any time using the panel below:

4. Third-Party Services

We partner with specific third-party providers to enhance our Service. These providers have their own privacy policies:

• Payment Processing (Stripe): We do not store your full credit card details. Payments are processed securely via Stripe. Stripe collects identifying information about your device to prevent fraud and process transactions. You can view their policy at Stripe.com/privacy.
• Social Media Integrations (Instagram/Meta): If you use the Service to display Instagram content, data is fetched via the Meta/Instagram API. Your interaction with these features is governed by the Meta Privacy Policy.
• Analytics: We may use third-party analytics tools to help us understand how users engage with our website.

5. Data Protection & Security

We implement industry-standard security measures, including encryption and firewalls, to protect your data from unauthorized access, loss, or alteration.

• Access Control: Access to your personal data is strictly restricted to authorized personnel who require it to perform their duties.
• Storage: Your information is stored on secure servers with regular backups.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of the data we hold about you.
• Correction: Request that we update or fix inaccurate information.
• Deletion: Request that we delete your personal data (subject to legal and contractual obligations, such as active subscriptions).
• Opt-out: Unsubscribe from non-essential marketing communications at any time.

To exercise these rights, please contact us through our Contact Page.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide you with the Service. If you cancel your subscription, we may retain certain information as required by law or for legitimate business purposes (such as tax records and fraud prevention).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

9. Contact Us

For any privacy-related questions or to request data deletion, please visit: https://silentrainer.com/contact